管理学院博士生学位论文及已发表论文目录公示（王娜） 2023-10-16 个人信息： 姓名：王娜 专业：管理科学与工程 学号：4118008035 班级：博1845 导师：刘汕教授 学位论文题目： 在线商旅平台商家管理回复策略及对用户评论的影响研究 已发表论文目录： [1] Liu S, Wang N, Gao B, et al. To be similar or to be different? The effect of hotel managers’ rote response on subsequent reviews [J]. Tourism Management, 2021, 86: 104346. DOI:10.1016/j.tourman.2021.104346 (SCI/SSCI，JCR 一区；管理学院A类期刊，序号：463；西安交通大学研究生院认定的国际知名学术刊物，序号：589) [2] Wu X, Liu S, Wang N, et al. Cross-border online shopping intention of Chinese consumers based on different cultural orientations [J]. International Journal of Internet and Enterprise Management, 2018, 9(1): 19–39. [3] Wang N, Teo T, Liu S, et al. Facilitating returning customers’ content contributions through management responses: an online approach to help hotels cope with the post-pandemic review crisis [C]. The Association for Information Systems Special Interest Group on Information Systems in Asia Pacific (ISAP) Workshop, Copenhagen, Denmark, December 10, 2022. 公示时间：2023年10月13日